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Business Hours
Monday - Friday
6:00 AM - 6:00 PM PST
Emergency support available 24/7 for critical issues
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Quick answers to common questions about ArkCloud RCM
Most organizations are up and running within 2-4 weeks. This includes data migration, user training, and workflow configuration. We provide dedicated onboarding support to ensure a smooth transition.
We integrate with major EMR systems including Epic, Cerner, and Meditech. We also support payment processors, communication platforms, and reporting tools. Custom integrations are available for enterprise customers.
Yes! We provide comprehensive training for all users including administrators, supervisors, and agents. Training includes live sessions, recorded materials, and ongoing support through our knowledge base.
HIPAA compliance is built into every layer of our platform. We use end-to-end encryption, maintain comprehensive audit logs, enforce strict access controls, and undergo regular third-party security audits. We'll also sign a BAA with your organization.
We maintain a 99.9% uptime SLA. Our platform is built on enterprise-grade cloud infrastructure with automatic failover, redundancy, and 24/7 monitoring to ensure maximum availability for your collections operations.
Absolutely. Our platform supports extensive customization including custom workflows, fields, reports, and integrations. Enterprise customers can also request custom features aligned with their specific business requirements.